PRIVACY POLICY | JourneyLabel

Welcome to JourneyLabel.

1. About Policy

This policy is to inform users of this website as to what personal information is being collected from them and where the same is being used.

While visiting our website, in certain parts of the site, we may ask you to provide us with personal information like name, address, email, contact details, etc. so that we can provide you with details you request/ need. Users are informed that without said information, company may not be able to provide information requested/ asked. Post collecting the personal information, we shall connect with you by telephonic means and/or by electronic means. User agrees that any personal information provided by them is provided voluntarily and knowingly. We use cookies so as to provide optimised experience of our website and to serve you better.

2. Purpose of collecting personal information

The predominant purpose of collecting or storing or using the information / details is to

send or communicate your booking related details;

communicate changes in bookings, if any;

resolve complaints and disputes; if any;

customer feedback – to allow our customer service department to contact you;

carry out our obligations arising in connection with any contracts entered into between You and us, or between you and a third-party supplier; and

to send promotional schemes/ offers to you.

We may use the information generated from an enquiry or a booking/purchase made by you on this website, to contact you by telephonic means and/or by electronic means (e-mail) with information and offers relating to the products about which you enquired. We will send you information and offers via email relating to products offered by us if you have signed up (opt in) to receive such marketing. You can always choose to (opt out) by sending us an email on travel@journeylabel.com

3. Disclosure of personal information

The personal information passed on/ disclosed to third parties where it is necessary to process your booking, enquiry or participation. Your details may be passed to countries outside of India in order to process and arrange for the products and services you request or confirm your participation. The company strictly does not involve itself in any commercial activity (like selling and renting) using personal information of users. The personal information may also be used to improve our product offering, develop, and deliver products, services, content and advertising.

We may disclose your personal information if and when required by law. The information will be disclosed when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on us or to exercise the legal rights or defend against legal claims in bona fide circumstances. We may also disclose the information if the disclosure is reasonably necessary.

4. Data protection and security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5. Use of cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6. Minors

Please note that minors (as defined under the governing laws of their residence) are not eligible to register for, use, or purchase the Products or Services available on our site or offered by the Company.

7. Third party advertisers/ links

Advertisements/ Links of third parties may be placed on our website. You may be offered automatic links to other internet websites at various points that may be relevant to a particular aspect of this website. Such third-party sites are governed by their respective privacy policies, which are beyond our control. Once you leave our website, use of any information you provide is governed by the privacy policy of the operator of such third party.

8. Changes to this privacy policy

The contents of this Privacy Policy are subject to change at any time without notice. Therefore, you have to make sure you have access to latest version of Privacy policy.

9. Contacting us

If there are any questions regarding this Privacy Policy, please write to us at Travel@JourneyLabel.com